Contracting seller: AUTOLIFT PRODUCTION s.r.o. (“AUTOLIFT” or “we”), registered office Příkop 838/6, 602 00 Brno, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 91671, Company ID 04741269. Operating and service address: K Rakůvkám (Areál u D1), 594 01 Velké Meziříčí, Czech Republic. Email: info@autoliftproduction.com. Telephone: +420 777 742 020.
These Terms apply to AUTOLIFT’s English-language EU storefronts for Belgium, Cyprus, Denmark, Estonia, Spain, Finland, France, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, the Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, and Slovakia. They do not apply to Bulgaria, the United Kingdom, Switzerland, Canada, or the United States.
1. Scope and definitions
These Terms apply to contracts under which AUTOLIFT supplies products shown in its applicable online storefront to a buyer. A “Consumer” is an individual acting outside a trade, business, craft, or profession. A “Business Buyer” acts for such a commercial or professional purpose. “Buyer” includes both unless a provision expressly applies only to a Consumer.
Mandatory rights available to a Consumer under the law applicable in the Consumer’s country are not excluded or reduced by these Terms. Individually agreed written terms take priority where they lawfully differ from these Terms.
2. Products, information, and manuals
The products covered by an order are those identified in the accepted order confirmation. Product descriptions, current prices, manuals, safety instructions, and other product documents form part of the information supplied for the relevant product. Buyers must follow the applicable manual, safety warnings, assembly instructions, operating limits, inspection, and maintenance requirements.
3. Orders and contract formation
Products are selected and an order is submitted through the storefront. The checkout displays the selected products, destination, product price, shipping charge, taxes where applicable, and available payment method before submission. The Buyer must check and correct the order details before submitting the order.
Submitting an order is the Buyer’s offer to purchase. The contract is formed when AUTOLIFT expressly accepts the order by order confirmation or dispatch confirmation. AUTOLIFT may reject an order before acceptance if a product is unavailable, the destination cannot be served, payment is not completed, or the storefront contained an obvious pricing or product error. Any payment already received for a rejected order must be returned.
4. Prices, shipping, tax, payment, and invoices
Product prices do not include shipping unless the storefront expressly says otherwise. The applicable shipping charge is shown separately for the selected destination and products before the order is submitted. Packaging is included unless checkout expressly identifies another charge.
The Buyer pays the total amount and uses a payment method shown at checkout. Applicable tax and currency treatment, payment authorization or capture, invoice delivery, and correction of pricing errors must match checkout and the accepted order.
5. Delivery, title, risk, and transport damage
AUTOLIFT delivers to the address accepted in the order. Any handling or delivery estimate shown before purchase or in the order confirmation must reflect the applicable destination, product, and carrier. AUTOLIFT will notify the Buyer of a material known delay and provide the remedies required by applicable law.
Title passes after the total amount due for the goods has been paid. For a Consumer, transport risk passes when the Consumer or a person designated by the Consumer, other than a carrier independently chosen by the Consumer, receives the goods. Business Buyer risk and any agreed collection terms are subject to the accepted order and applicable law.
The Buyer should inspect the delivery and promptly report visible transport damage, missing packages, or incorrect goods. Failure by a Consumer to make an immediate report does not remove mandatory rights.
6. Returns & Refunds
Consumer withdrawal and AUTOLIFT’s additional voluntary return offer for non-defective goods are described in the Returns & Refunds policy. That policy states how to start an ordinary return, the condition and timing requirements, who pays ordinary return freight, and how an accepted refund is processed.
Defective, damaged, incomplete, incorrect, or otherwise non-conforming goods are handled under the Warranty, Defects & Claims section below, not as buyer-remorse returns.
7. Warranty, Defects & Claims
AUTOLIFT is responsible for product conformity and defects to the extent required by the mandatory law applicable to the purchase. These statutory rights are separate from any additional commercial warranty stated for a specific product in its accepted offer, current manual, or warranty card.
A Buyer should report a claim to info@autoliftproduction.com with the order or invoice number, product and serial number where available, a description of the issue, and supporting photographs or video where reasonably useful. The Buyer should wait for handling, diagnostic, collection, or return instructions before sending heavy equipment.
AUTOLIFT bears reasonable freight required for a valid defective or incorrect-goods claim. The applicable remedy may include repair, replacement, price reduction, or termination and refund, depending on the defect, buyer type, applicable law, and any valid product-specific commercial warranty.
Commercial-warranty duration and coverage are product-specific. Any additional commercial warranty applies only when expressly stated for the relevant product in its accepted offer, current manual, or warranty card.
8. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory Consumer remedies. The Buyer is responsible for installation, operation, inspection, maintenance, and use in accordance with the applicable product documents. Any further limitation of liability must be valid for the buyer type, product, and destination.
9. Intellectual property and third-party services
AUTOLIFT and its licensors retain intellectual-property rights in product designs, manuals, images, website content, and trade marks. Purchase of a product does not transfer those rights except for the right to use supplied documentation as reasonably necessary to own and operate the product.
10. Personal data
Personal data is handled under AUTOLIFT’s applicable Privacy Policy. The Privacy Policy does not form a duplicate source for purchase, return, or warranty terms.
11. Governing law, courts, and mandatory protection
The contract is governed by Czech law. For a Consumer, this choice does not remove mandatory protection provided by the law that would apply in the Consumer’s country of habitual residence. Jurisdiction and the right to bring or defend proceedings remain subject to mandatory applicable rules.
12. Complaints and alternative dispute resolution
Please contact AUTOLIFT first so that a complaint can be reviewed directly. A Consumer may also use an applicable competent alternative-dispute- resolution body where the law provides that option.
13. Changes, severability, and contact
The Terms applicable to an order are the version made available when the contract is formed. A later version does not retrospectively change an existing contract unless the parties lawfully agree otherwise. If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Contract and legal notices may be sent using the seller details at the start of these Terms. Customer-support and operational contacts must match the applicable storefront and order confirmation.